Do you deliver outside of Australia?
How much does delivery cost?
How long does delivery take?
What is Click & Collect?
Can I return my order?
What payment methods do you accept?
Do I need to register online to place an order?
How do I track my order?
Why has my order been part shipped?
How do I modify or cancel my order?
Why can't I find a product online?
I have forgotten my password
Can I change my email address?
How do I unsubscribe from promotional emails?
How do I set up a Trade account?
Do you deliver outside of Australia?No. Unfortunately at this time, we only ship orders within Australia.
How much does delivery cost?Standard delivery is $11. It is FREE to have your order picked up from one of our stores using Click & Collect. Some larger or bulky products have an additional fee for delivery - check the individual product page any additional delivery fee.
How long does delivery take?Once your order is dispatched it will take 2 - 6 days depending on your location. More detail, read our Delivery & Returns page.
What is Click & CollectIt is FREE to order online and collect your order from one of our stores. For more information read our Click & Collect page.
Can I return my order?Of course you can! It's easy to return goods in one of our stores or via the post. Read our Delivery & Returns page for more information.
What payment methods do you accept?RSEA Online accepts major credit cards (Visa, AMEX and MasterCard). PayPal is available to retail online shopping customers. If you have a business or corporate login you are able to charge the amount to your account.All orders must be paid for or charged to your trade account at the time of purchase. Unfortunately you will not be able to pay for online orders in store.
Do I need to register before I place an order?Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.
How do I track or view my orders?Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can then use this number when you log in to see your order’s status, which can be found in your order history (accessible via your dashboard. Orders are generally picked and dispatched within the next business day. We use Australia parcel post service. To contact Customer Service please call 03 9559 9896 or use our contact form. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your order history by date and invoice number.
Why has my order been part shipped?If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. RSEA may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.
How do I modify or cancel an order?You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on 03 9559 9896 during business hours Monday-Friday and have your order confirmation number on hand.
Why can't I find a product online?If you are searching for a specific product in our catalogue but cannot find it on RSEA Online, please contact your local store or call us on 132 100 to make an enquiry or to place an order. Generally these are special items that we do not carry nationally but can easily be ordered from one of our many suppliers.
I have forgotten my passwordYou can reset your password here. You will receive an automated email with instructions on how to reset your password.
Can I change my email address?Yes. Business & corporate customers should contact us online. Retail shoppers can login to their account and select 'My Preferences' which can be found on your Dashboard. You can modify your personal details including your notification email address from this page.
How do I unsubscribe from your mailing list?To unsubscribe from the RSEA promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.
How do I set up a Trade account?You can complete an application which is available online. Read through the requirements on our Trade Accounts page.