My Store:
Change store
  • Delivery and Returns

WE ONLY DELIVER WITHIN AUSTRALIA

Weekend Offer: FREE Standard Delivery* on orders over $50. Ends midnight 26th Feb 2017.

Standard Delivery* $11

*Standard Delivery doesn't include heavy & over-sized items (see below)

Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

Standard delivery is sent via Australia Post because of its coverage, reliability and affordability.

Goods in stock are generally picked and despatched within 24 hours (Monday-Friday). Due to the bulky nature of most products, we do not deliver to P.O. Boxes. If you are not home, Australia Post will leave a card for it to be collected at your nearest post-office. 

 

Delivery to: Estimated Delivery (after date of despatch)
Within Melbourne metropolitan area2 to 3 business days 
Sydney, Canberra, Adelaide3 to 4 business days
Brisbane, Tasmania4 to 5 business days
Victoria regional4 business days
Perth, Darwin, most regional areas5 to 7 business days


IMPORTANT: Heavy & Oversized Items

Heavy or oversized items must be sent via courier and generally incur different delivery charges. These charges are calculated based on the cubic size & weight of the item (or parcel) and the delivery location. The courier cost will be calculated based on the total parcel size during checkout. Because heavy or oversized items are delivered by courier, we cannot deliver to P.O. Boxes. Ensure you include a phone number that we can contact you on the day of delivery.

 

Cubic SizeCourier Delivery Charge
< 1.0³ $11.00
1.0³ - 2.0³ $15.00
2.0³ - 3.0³ $22.00
3.0³ - 4.0³ $29.00
4.0³ - 5.0³ $36.00
5.0³ >$43.00


Goods Not in Stock (incl. Back orders)

In the event that the item you have ordered is out of stock or is a special item that needs to be ordered in, an RSEA Customer Service officer or retail staff member will contact you to advise the expected delivery time.

Need Goods in a Hurry?

For times when you need  faster goods, we recommend you contact your nearest RSEA Safety store to place your order and to arrange a courier service. Alternatively, you can pick up from one of our many stores located across Australia.

We are here to help, so please call one of our stores, contact us via our Online Form or call RSEA Customer Service on 132 100, Mondays to Fridays, 9am – 5pm AEST.

RETURNS

Returning Items Purchased In Store

  • Goods must be unused and in original unopened packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials.
  • A copy of the RSEA invoice or proof of purchase must be attached to all returned goods
  • Refunds will be made in the same way as original payment for the goods
  • Goods should be returned within 14 days of receipt
  • Click here for store locations

Returning Items Purchased Online

  • All conditions as per above apply
  • If posting products back, please call RSEA Customer Service on 132 100 to obtain a Returns Authorisation Number (RAN). The issue of a RAN is at RSEA’s sole discretion
  • Postage of returned goods is the responsibility of the person or company returning the goods.
  • Refunds will be processed using the original form of payment, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).

Faulty Goods

Please call RSEA Customer Service on 132 100 to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, RSEA will arrange to pick up the faulty goods. Depending on the nature of the fault, RSEA will arrange a repair, exchange or refund. RSEA reserves the right to use their nominated courier for returned goods. Proof of purchase will be required.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.